Design My Case | Privacy Policy

Design My Case (DMC) – Privacy Policy

Last Updated: 4 April 2026
Company: Bright Sales LTD (trading as Design My Case)

1. Introduction

This Privacy Policy explains how Design My Case (“DMC”, “we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website www.designmycase.co.uk or place an order with us.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

2. Who We Are (Data Controller)

Design My Case is the data controller responsible for your personal data.

Business Name: Bright Sales LTD
Address: 97 Cobham Road, Wirral, CH46 0RA
Email: info@designmycase.co.uk

3. What Data We Collect

We collect personal data that you provide directly, as well as data collected automatically when you use our website.

3.1 Information You Provide

When placing an order or contacting us, we may collect:

• Full name
• Email address
• Billing and delivery address
• Phone number
• Order details and purchase history
• Uploaded images, text, or design content

3.2 Uploaded Content

If you upload images or designs:

• These may contain personal data (e.g. photos of individuals)
• You are responsible for ensuring you have the right to use and share this content

We only use uploaded content for:

• Producing your order
• Customer support

3.3 Automatically Collected Data

When you use our website, we may collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website

This is known as usage data and helps us improve our services.

3.4 Cookies & Tracking

We use cookies and similar technologies to:

• Keep your basket active
• Remember preferences
• Analyse website performance
• Improve marketing effectiveness

Types of cookies include:

• Essential cookies (required for checkout)
• Performance/analytics cookies
• Functional cookies

You can control cookies through your browser settings.

4. How We Use Your Data

We only use your data where we have a lawful basis to do so.

4.1 To Fulfil Your Order

• Process and deliver orders
• Communicate order updates
• Provide customer support

Legal basis: Contract

4.2 To Improve Our Services

• Analyse website usage
• Fix technical issues
• Improve user experience

Legal basis: Legitimate interests

4.3 For Marketing (Where Applicable)

• Send promotional emails (only if you opt in)
• Show relevant adverts

Legal basis: Consent or legitimate interests

4.4 For Legal & Security Reasons

• Prevent fraud
• Comply with legal obligations
• Protect our business

Legal basis: Legal obligation / legitimate interests

5. Sharing Your Data

We only share your data where necessary.

5.1 Service Providers

We may share data with trusted third parties such as:

• Payment processors
• Delivery providers (e.g. Royal Mail)
• Website hosting providers
• IT and security services

These providers are required to keep your data secure and only use it for specific purposes.

5.2 Legal Requirements

We may disclose your data if required to:

• Comply with the law
• Enforce our terms
• Protect our rights or customers

6. International Transfers

Some service providers may process data outside the UK.

Where this happens, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Approved data protection frameworks

7. Data Retention

We only keep your data for as long as necessary.

Typical retention periods:

• Order data: up to 6 years (for legal/tax reasons)
• Uploaded content: up to 12 months, unless required longer
• Marketing data: until you opt out

8. Data Security

We implement appropriate technical and organisational measures to protect your data.

However, no system is completely secure. While we take reasonable steps, we cannot guarantee absolute security.

9. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time

To exercise your rights, contact us at: info@designmycase.co.uk

10. Third-Party Services

Analytics

We may use tools such as Google Analytics to understand website usage.

These tools collect anonymised data about:

• Website visits
• Behaviour patterns

You can opt out using browser tools or extensions.

External Links

Our website may contain links to other websites.

We are not responsible for their privacy practices.

11. Children’s Data

Our services are not intended for individuals under 18.

We do not knowingly collect data from children. If this occurs, we will delete the data promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions about this Privacy Policy or your data:

Email: info@designmycase.co.uk
Address: 97 Cobham Road, Wirral, CH46 0RA