Home / Terms Of Use

Help & Information

Terms Of Use

Last updated 9 October 2026

Design My Case (DMC) – Terms & Conditions

1. Introduction

These Terms & Conditions govern your use of Design My Case (“DMC”, “we”, “us”, “our”) and any purchases made via designmycase.co.uk.

By accessing our website or placing an order, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree, you must not use our website or services.

These terms are governed by and interpreted in accordance with the laws of England and Wales.

2. Our Service

Design My Case provides made-to-order, personalised phone cases created using designs, images, and selections supplied by the customer.

Each product is individually produced and tailored to the specifications selected at checkout. As such, every item is unique and cannot be resold.

3. Placing an Order

3.1 A legally binding contract is formed once your order has been accepted and confirmed via email.

3.2 You are responsible for reviewing your order in full before completing checkout, including:

Phone model selection
Design and uploaded content
Delivery details

3.3 Once production has started, orders cannot be amended, cancelled, or refunded except where required by law.

3.4 We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

Suspected fraudulent activity
Incorrect pricing or system errors
Incomplete or unverifiable customer information

4. Nature of Personalised Products

4.1 All products sold by DMC are custom-made to your individual specifications.

4.2 Under the Consumer Contracts Regulations 2013, personalised goods are exempt from the standard 14-day cancellation (cooling-off) period.

4.3 By placing an order, you acknowledge and accept that:

Your item is made specifically for you
It cannot be resold or reused
It is therefore non-refundable unless faulty or not as described

5. Customer Responsibility

5.1 You are solely responsible for ensuring:

The correct phone model is selected
All text, spelling, and design elements are accurate
The delivery address is complete and correct

5.2 We do not accept liability for errors made during the ordering process, including:

Incorrect device selection
Typographical errors
Design placement or content choices

5.3 Orders sent to incorrect addresses provided by the customer will not be replaced or refunded.

6. Image Uploads & User Content

6.1 By uploading images, text, or other content (“Content”), you confirm that:

You own the rights to the content, or have permission to use it
The content does not infringe any copyright, trademark, or third-party rights
The content complies with applicable laws and regulations

6.2 You grant DMC a non-exclusive, limited licence to use the content solely for:

Producing your order
Providing customer service

6.3 We reserve the right to reject or cancel orders containing content that is:

Offensive, unlawful, or inappropriate
Technically unsuitable for printing

6.4 Uploaded content may be automatically deleted from our systems after a reasonable period for data management purposes.

7. Print Quality & Image Limitations

7.1 The final printed product is dependent on the quality of the image provided by the customer.

7.2 We are not responsible for issues arising from:

Low-resolution uploads
Pixelation or blurring
Compression artefacts
Poor lighting or image clarity

7.3 By placing an order, you accept that print output may differ from on-screen previews due to technical limitations.

8. Colour Representation & Display Variations

8.1 Colours displayed on screens may vary depending on:

Device type
Screen calibration
Brightness and display settings

8.2 Website previews are digital representations and may include visual enhancements such as:

Lighting effects
Shadows
Reflections

8.3 These previews are intended as a guide only.

8.4 Minor colour variations between the preview and final product are normal and do not constitute a defect.

9. Compatibility with Third-Party Accessories

9.1 Our cases are designed to fit devices in their original, manufacturer-standard form.

9.2 We do not guarantee compatibility with:

Screen protectors
Camera lens covers
Skins or wraps
Magnetic mounts or adhesive accessories

9.3 Any fit issues caused by such accessories are not considered faults and are not eligible for refund or replacement.

10. Refunds, Returns & Warranty

10.1 Personalised Products

All personalised products are made to order based on the customer's chosen design and specifications.

Under the Consumer Contracts Regulations 2013, personalised products are exempt from the standard 14-day cancellation period.

We do not accept returns or offer refunds for personalised products due to a change of mind, incorrect selections or customer ordering errors.

This does not affect your statutory rights if a product is faulty, damaged or not as described.

10.2 Customer Ordering Errors

Customers are responsible for checking their order details before completing their purchase.

We cannot offer refunds or replacements for errors made by the customer, including:

Selecting the incorrect phone model
Spelling mistakes or incorrect text
Incorrect image uploads
Design choices or positioning
Changes requested after production has started

10.3 Faulty or Damaged Products

If your order arrives faulty, damaged or not as described, please contact us as soon as possible at info@designmycase.co.uk.

Please include your order number, a description of the problem and photographs where appropriate.

We will assess the issue and provide a suitable resolution in accordance with your statutory consumer rights. Depending on the circumstances, this may include a repair, replacement or refund.

10.4 Returns

Returns must be authorised by our customer support team before items are sent back.

Where a return is required, we will provide instructions on how to return the product.

Customers may be required to return the original item before a replacement or refund is processed. Where goods are confirmed to be faulty or not as described, reasonable return postage costs will be covered by Design My Case.

We do not offer discretionary returns on personalised products. Any return deadlines relating to discretionary returns do not affect your statutory rights.

10.5 60-Day Product Warranty

All Design My Case products come with a 60-day limited warranty from the date of delivery.

This warranty covers manufacturing defects that occur during normal use, including:

Faulty materials or workmanship

Premature peeling or deterioration of printed designs caused by manufacturing defects

Structural defects caused by faulty manufacturing

The warranty does not cover:

Accidental damage, drops or impacts
Scratches, scuffs or general wear and tear
Damage caused by misuse or improper handling
Damage resulting from third-party accessories
Normal discolouration or deterioration through everyday use

To make a warranty claim, please contact info@designmycase.co.uk within 60 days of delivery, providing your order number, details of the issue and supporting photographs where appropriate.

Where a manufacturing defect is confirmed, we will arrange a repair, replacement or another appropriate resolution.

10.6 Your Statutory Rights

Our 60-day warranty is provided in addition to your statutory rights under the Consumer Rights Act 2015.

Customers have the right to receive products that are of satisfactory quality, fit for purpose and as described.

Where goods do not meet these requirements, customers may be entitled to a refund, repair or replacement in accordance with the law, including after the 60-day warranty period has expired.

Nothing in this policy limits or excludes your statutory consumer rights.